Industry Production Standards
FOR YOUR PROTECTION...
This company uses Industry Production Standards guidelines published by the former Association of Business Support Services International, Inc. (now American Business Support Services Information) and Office Business Center Association International (formerly the Executive Suite Association) for computing time as one factor in calculating charges for document production and non-keyboard services.
Industry Production Standards are based on average time required in the performance of specific duties for project production by a professional information processing operator, and calculated uniformly in 6-minute (or 0.1 hour) increments. See IPS History and Description.
The following is an excerpt from IPS for classification of audio transcription.
| Class 1 Straight-forward |
Class 2 Moderately Straight-forward |
Class 3 Average |
Class 4 Moderately Complex |
Class 5 Complex |
|
|---|---|---|---|---|---|
| Audibility |
Easily heard No noise 1 voice at a time Clearly spoken |
Fair Some noise No accents Some re-listening |
Tape scratchy Moderate noise Mic poorly placed |
Tape scratchy Excessive noise 2 voices at a time Some accents< |
Poor tape quality Excessive noise Multiple voices Much re-listening |
|
Format |
Speakers identified Additional info clear Names etc. spelled Clear instructions 1 font throughout |
Speakers identified Additional info clear Names etc. spelled Clear instructions 1 font throughout |
No 'crib sheet' No names, terms Unclear instructions 2+ fonts |
No 'crib sheet' No names, terms Unclear instructions 2+ fonts |
No 'crib sheet' Names, terms to be located by operator Vague instructions |
|
Grammar/ Sentence Structure |
Acceptable | Acceptable | Some editing | Moderate editing | Extensive corrections |
| Organization |
Well organized Beginning & end clear Clear directions |
Well organized Operator locates beginning & end Clear directions |
Operator to locate beginning & end of recording | Operator to locate beginning & end of recording | Operator review required to locate recording |
| Technical Content | Non-technical | Non-technical | Primarily non-technical | Primarily technical with industry-specific terms | Primarily technical with extensive industry-specific terms |
Generally speaking, one-on-one interviews are calculated at 5 hours of transcription per hour of audio, and focus groups are calculated at 8 hours of transcription per hour of audio. These calculations vary based on the above criteria.
